Dear clients, friends, and valued contacts,

Just before the festive end of the year, it is our tradition to send you a warm greeting via this digital magazine. We hope you can reflect on a great 2024 – professionally and personally. In turn, we would like to thank you very much for your cooperation in the past year and your trust in us. We have enjoyed servicing you!

Growth on all sides

Looking back, we see a good growth in the number of new customers and a very welcome growth in business with existing customers. For many insurers, we now represent them in all of Europe. We are also proud to say that we now work for the top 5 in the insurance sector in several CED countries. An advantage apparently for many clients is the fact that within CED we offer other services like our own loss adjustment, enabling us to work closely when expertise is needed to manage claims as smoothly and timely as possible. It is great to see how the collaboration on so many different fronts helps your insured constructively, even when the challenges are great, such as in Spain after the storm DANA.

Supporting capacity

Another challenge is the labour market, leading to a persistent shortage of well-trained claims handlers for nearly every insurer and underwriter. Happily, due to our Claims Operations Centers in Bulgaria, Poland, Portugal and Tunisia, we at CED CBC have been able to absorb volume peaks, for ourselves and for our clients. We also offer our claims handling capacity to clients, by training the workforce in these centers in close collaboration with our clients. This way, we have been able to help the Dutch underwriter and comparison website Independer. Also the Belgian bank insurer Belfius trusts us with their foreign claims amongst others due to our capacity strength, and of course, for our knowledge and innovative mentality.

Trends noticed

There are more challenges ahead in the sector. The increase in climate-related damages, the cost rise due to supply chain issues and scarcity, national and international regulations (GDPR, ESG), a growing number of fraud cases, and so on. We have listed the most important trends for you in this e-zine. An important development in which we as CED CBC also invest is the increasing digitalisation and the use of Artificial Intelligence. In 2025 we expect the 'go live' of our self-developed application Athos. This application can be even more closely aligned with customer needs and customer systems, is multilingual, works extremely transparently, and generates more management data. Soon in the future, we will also implement AI in Athos for, for example, automated fraud detection in files.

Happy to service you

We will be happy to serve you again next year. Of course, with our ‘core business’, such as our cross-border and claims services. And also with extra capacity, with sharing our knowledge (let us know here if you want to receive a pre-notice of our webinar in the spring of 2025) and with our ESG efforts, to help you achieve your ESG objectives. But first, let us surrender to the warmth, coziness, and festivity of Christmas and New Year.

We hope you enjoy reading this magazine and on behalf of all colleagues of CED CBC, we wish you a wonderful end of the year. Thank you again for your trust and collaboration.