Dear clients, friends, and valued contacts,

Via this digital magazine, I would like to thank you on behalf of the whole team of CED Claims for the cooperation over the past year and for the trust you have placed in us. We hope you find this magazine a nice tradition as well, marking the end of the year and giving you our warm and sincere Christmas greetings.

Dynamics and ambitions

Next year, CED will celebrate its 55th anniversary. This might lead you to call us a 'traditional company' in the claims sector, but nothing could be further from the truth! We are constantly evolving and have big ambitions for our Claims organisation for next year. Not only in terms of growth, with more business in more European countries, but also in terms of the scope of our services. We promise quality, capacity, and technology when it comes to (cross-border) claims. And we deliver on that promise in innovative ways: with smart technology, by thinking along with our clients and ‘rethinking’ solutions, and by investing in people and resources. But above all, with a lot of energy and joy in our work. In our sector, we can make a difference for many people in the undesirable and unexpected situations they face. That is a wonderful and valuable 'drive'. Although you hope you won't have to deal with every situation, such as the claims settlement on behalf of our new Dutch client, the Nuclear Pool. Nevertheless, we are extremely honoured by the trust that this special client has placed in CED Claims and by the contribution we can make to this extreme emergency provision.

Be alert and plan ahead

Some people (me myself!) at the end of the year traditionally also make lists. Lists of wishes, good intentions, and more. In this magazine, we share another list with you: that of the anticipated developments for 2026. With these trends, previously identified developments (such as cost increases) have not suddenly disappeared. Taken together, the various developments paint a picture of major challenges and major opportunities for our sector. That is, if we are alert and know how to prepare. It goes without saying that technological innovations will play a significant role in the years to come. From customer-oriented automation to AI for fraud detection, just to name a few. However, it is good to read that the human factor is at least as important to customers in their perception of the service. It is both/and. In this magazine, we therefore give you a glimpse of the more extensive capacity solutions CED Claims is working on, with an additional Claims Operations Centre in Lisbon (Portugal).

Knowledge as a foundation

In one respect, CED is perhaps traditional: we value experience and knowledge. We have built up a great deal of this over the past decades. These values have proven to be key when meeting new challenges and 'rethinking' new solutions. As you know, we are always excited to share this knowledge. Our most recent webinar on personal injury claims is one of the many proofs of this. You can read a brief report here, with a link to view the complete webinar again.

Happy to serve you

Whatever challenge or development you want to tackle, we look forward to being of service to you again in the coming year. With our cross-border and claims activities. With our input and rethinking. With extra capacity or knowledge. First of all, though, we wish you a merry Christmas and a safe New Year. We hope you enjoy reading this magazine, and thank you once again for your trust.